Trusted Partners
IT Services and contracts
Contact Center Consulting is a specialized field especially when it comes to technology and integrations. I have joined forces with Outsource Consultants to create Cloudcallcentersearch.com. This new Division is the only Master Agent focused entirely on the Contact center technology market.
Artificial Intelligence Technology
There are many artificial intelligence products and companies that have focused on creating the engine and interfaces to bring voice based AI to the contact center market. Contact me today to discuss your AI needs.
Operations Consulting Practice
CHCG and Christa Heibel's group have been amazing to work with and have created a true value driven consulting firm that can impact change on complex contact center operations.
CRM Solutions for the contact center
Ivinex offers one of the most customizable and flexible CRM solutions that can create a single interface for your agents. Derek and his team are amazing to work with and I would recommend them to anyone.
WFM Solutions
All workforce management solutions are not created equal. There are some amazing technologies that can scale up or down as you need. Some solutions cater more to the smaller more agile centers and yet others are much more robust meeting the demands of the largest centers.
Omni-Channel and other communications tools
This one will not be specific to one vendor. Contact me to discuss your needs and I can point you to the right solution. There are so many great solutions and not one that fits for every center's needs.